Shipping Policy

Thank you for shopping with JouceyPearls. We carefully prepare and package each order to ensure your pearl jewelry arrives safely.

Quick Summary

Free Standard Shipping

We offer complimentary standard shipping on all orders $50 USD and above.

This threshold applies to the merchandise subtotal after any discounts or promotions. For orders under $50 USD, a flat standard shipping rate of $8.99 USD applies.

Order Processing

All orders are processed Monday through Friday, excluding weekends and public holidays.

Most orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

During peak seasons, holidays, or high-volume periods, processing may take up to 5 business days.

Once your order has shipped, you will receive a shipping confirmation email with tracking information if available.

Shipping Methods and Delivery Times

Important Notes

All delivery times are estimates only and are not guaranteed.

Delivery may be delayed due to customs processing, holidays, weather conditions, carrier delays, or other circumstances beyond our control.

Remote, rural, or non-metropolitan destinations may require additional delivery time.

Most carriers do not provide delivery service on weekends or public holidays.

Tracking Your Order

Tracking information will be sent to you by email once your order has shipped.

Please allow 1–4 business days for tracking information to update in the carrier’s system.

Transit time begins on the first business day after your order has been shipped.

In rare cases, tracking information may not update while the package is in transit. This does not necessarily mean the package is lost.

Shipping Restrictions

We currently do not ship to:

• APO/FPO/DPO addresses
• Certain restricted countries or regions
• Locations where shipping service is unavailable at checkout

Available shipping destinations will be shown during checkout.

Customs, Duties, and Taxes

Customs, Duties, and Taxes

For most orders, customs duties and import taxes are included in our shipping arrangement where applicable. This means customers usually do not need to pay additional customs fees upon delivery.

However, customs policies may vary by country or region. In rare cases, local customs authorities may request additional information or fees due to local regulations, destination-specific rules, or circumstances beyond our control.

If you are asked to pay any customs duties or import fees upon delivery, please contact us before making the payment so we can review the situation and assist you.

JouceyPearls is not responsible for delays caused by customs inspections, customs clearance procedures, or local import regulations.

Packaging

All purchases are carefully packaged to protect your jewelry during transit.

Most orders are delivered in a gift-ready jewelry box or pouch, unless otherwise specified on the product page. Packaging may vary depending on the item type and availability.

Delayed, Lost, or Damaged Packages

Delayed Packages

Delivery times are estimates provided by shipping carriers and cannot be guaranteed.

Shipping fees are non-refundable for carrier delays, customs delays, weather-related delays, or delays affecting remote areas.

Lost Packages

If your tracking information has not updated for an extended period, please contact us so we can help investigate the issue with the carrier.

A package may be considered lost only after the carrier confirms it as lost or after an extended non-update period.

For confirmed lost packages, we may offer a replacement or refund depending on the situation.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

JouceyPearls is not responsible for lost, delayed, or undeliverable packages caused by incorrect or incomplete shipping information, including wrong apartment numbers, street names, postal codes, or recipient details.

If you notice an error in your shipping address, please contact us as soon as possible. We can only update the address before the order has been processed or shipped.

Stolen Packages

If tracking shows that your package has been delivered but you have not received it, please:

• Check around your property
• Ask neighbors, family members, or building staff
• Verify the shipping address on your order confirmation
• Contact the carrier directly with your tracking number

JouceyPearls is not responsible for packages that are stolen or missing after confirmed delivery by the carrier.

Contact Information

If you have any questions about shipping or your order, please contact us:

Email: info@jouceypearls.com

We aim to respond within 1–2 business days.

Last updated: 2025