All orders are processed mostly within 48 hours and shipped Monday to Friday (Excluding weekends and holidays).
Delivery Time: Orders are typically delivered within 10-20 business days (excluding weekends).
Please go to the TRACK YOUR ORDER page to find out your order delivery status.
Please note that all shipping time are estimiated by carrrier, and we cannot guarantee shipping times.
See the Shipping policy for details on shipping costs, terms, delivery times and FAQs.
Q2.EXCHANGES, RETURNS AND REFUNDS
At Joucey Pearls, we take pride in the quality of our jewelry. Our return policy is designed to ensure a smooth and fair process for both our customers and our business.
We only accept returns for items that are damaged during delivery. You must request a return within 30 days of receiving your item if it was damaged upon arrival.
To be eligible for a return due to damage:
The item must be in the same condition that you received it, with tags and original packaging.
You must provide proof of purchase (receipt or order confirmation) and clear photos of the damage. We might like to discuss with you for a replacement immediately for damaged items.
Please note:
The customer is responsible for return shipping costs, and shipping/handling fees from the original purchase are non-refundable.
We do not accept returns for reasons such as change of mind, dislike of the item, or if the item has been worn, scratched, or damaged after delivery.
Non-Returnable Items
Custom products (such as special orders or personalized items) cannot be returned.
Custom products (such as special orders or personalized items) cannot be returned.
Sale items, discounted items, personalized items, and gift cards are FINAL SALE and cannot be returned or exchanged. If you have any questions or concerns about your specific item, please contact our customer service team. Joucey Pearls is not liable for return shipments lost or damaged in transit.
Secure Payments
Description for this block.
Free Shipping
Description for this block.
24/7 Support
Description for this block.
Gifts & Sales
All of our items come in a beautiful gift box designed to showcase the beauty of your pearls.
